All Dapwood products are made-to-order. In other words, we don’t stock items to ship. Instead, we make all of our furniture specifically for you. Due to this fact, we will usually ship your order in just over 2 weeks from when it is placed.
If you need your furniture more quickly than our standard turn-around time, you can take advantage of our rush options for an additional cost per item. Most items have a 5 business day or 10 business day rush option.
All of our furniture is shipped to the continental US via common carrier, either UPS or FedEx (please contact us for shipping quotes outside of the continental US). Both options are “ground” services that, depending on your distance from Albuquerque, NM, take 1-4 business days. When we ship your order we will provide a tracking number to you so that you are able to track your shipment. You may track your order using either the FedEx or UPS website.
Once you’ve unpacked and assembled your items please reuse or recycle the packaging used for shipping since our cardboard boxes are completely recyclable.
To cancel an order with Dapwood Furniture, you must contact us within 72 hours of placing the order. Every effort will be made to accommodate your request. However, please keep in mind that since we build to order, we often start to work on your order the day it was placed. In situations like this, we need to recoup some of the time and money involved in starting your order so we charge a 10% fee. If the items have shipped, we obviously can’t cancel the order and it would fall under the Returns policy.
Dapwood Furniture reserves the right to cancel an order for any reason.
Returns will be accepted within 30 days of the date of delivery. We will pay the return shipping costs if the product is defective or was an error on our part. All returned items will be inspected to determine whether the item is defective. If the item is returned for any other reason then you will be responsible for the shipping costs and a restocking fee of 30%. Sorry, customized items are not returnable.
No returns will be accepted without a Return Material Authorization (RMA) and must be in “new” condition. The return authorization number must be clearly visible on the outside of the package. To obtain a RMA, please contact your retailer.
All returns must be sent in the original (or like) packaging. Please pack returned items very carefully because damaged items cannot be restocked and you will not be credited for them.
Dapwood Furniture stands behind its quality products with the best warranty in the industry- 10 years.
1. What does the warranty cover/not cover?
Dapwood Furniture’s warranty covers the materials and workmanship of our products for 10 years for the original owner.
Warranty does not cover expansion, contraction, effects of extremely high or low humidity; spills on or submersion in liquids; outdoor use; acts of God (e.g. fire, floods, tornadoes, locusts); doesn’t match other furniture or floors; improper installation; excessive wear and tear (e.g. children experiments, teething puppies, movers); commercial use (e.g. hotels, B&Bs, adult movies); extreme loads.
Wood furniture will have one or more of the following characteristics which are not defects: variations in grain and color, knots, mineral streaks, pitch pockets. Warranty does not cover darkening of wood or finish, which occurs naturally over time.
Natural variations in solid wood and hand-applied finishes make each piece unique. Slight grain and finish irregularities tell you that the furniture has been crafted from solid wood and are hallmarks of quality and individuality.
2. What is the period of coverage?
Warranty period starts when the product ships from our facility. Coverage ends after 10 years or if the first purchaser transfers the product to someone else.
3. What will Dapwood Furniture do to correct problems?
At our choice, we will repair or replace a product component that fails under the warranty period. It does not cover incidental costs such as shipping costs, cost of renting temporary furniture, telephone charges, etc.
4. How can the customer get warranty service?
In order to obtain warranty service, contact the retailer that you purchased the product from. Be prepared to describe the problem and provide photos. A close-up photo as well as a general photo are very helpful.
If your retailer is no longer in business, contact us but please be sure to have proof of purchase.
5. How will state law affect customer’s rights under the warranty?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Warranty is subject to change