On average, Americans spend one third of their lives in bed – sleeping, or at least trying to!
While much has been written about making the third of our day spent working more productive, interesting and rewarding; and much has been said about improving mealtimes with food that is more nutritious, more satisfying, and more interesting; little attention has been given to how we can make our sleep time more rejuvenating!
Now, get ready for sleep spas! Pay $1 a minute and you can enjoy “quality” rest. The creation of Nicholas Ronco, Yelo Spa on Fifth Avenue in New York City is the latest effort by the sleep assistance industry to help the 70 million Americans who suffer from sleep disorders (Source: CBS This Morning March 16, 2015 http://www.cbsnews.com/videos/how-companies-are-cashing-in-on-sleepless-americans )
But what about the rest of us who do no live in New York or do not want to pay for designer naps? What can we do?
Sleep experts recommend sticking to a regular sleep schedule and that a bedroom be well ventilated, outfitted with adjustable lighting and be free of television and/or monitors. However, they often ignore what a person sleeps on! Items such as the bed frame, mattress, pillow, sheets, nightstands, etc. all of which could potentially off-gas chemicals and inhibit a good nights sleep.
Thankfully, industry changes are being made. The next generation mattress has blossomed in the last 20 years. Naturepedic, Savvy Rest, Essencia and many other brands promote natural, organic and healthy sleep products. Like all things, some are better than others but the ultimate goal is to provide safe soft-goods for all.
Unfortunately, the vast majority of bed frames and accessorial pieces sold today are made of composite materials which often contains formaldehyde, toxins, petrochemicals and other volatile organic compounds (VOCs). Most furniture comes from Asian factories where the regulation of potentially hazardous materials is virtually non-existent. Not only do these components emit harmful vapors, but the consumer is exposed to these vapors over the life of the product – a situation that can contribute to long term health issues from allergies to extremely serious disorders such as Parkinson’s and autism.
A good place to start evaluating what you can do to improve your sleep is to determine what kind of bed frame you are sleeping on and what materials were used to make your nightstand and dresser. Are you spending 1/3 of your life breathing harmful vapors from these items? If so, think long and hard about how much your health is worth. It may be time for a change.
Dapwood Furniture has been hand crafting bed frames for 30 years with sustainable American hardwoods which are naturally free of toxins and VOCs. While we would love for everyone to become a Dapwood customer, our ultimate goal is for everyone to look at all potential chemical exposure sources and choose safe products to allow everyone the opportunity to get a good nights sleep.
CBS 60 Minutes aired a segment this past Sunday evening (March 1, 2015) (www.cbs.com/all-access) alleging that much of the laminate flooring made in China for Lumber Liquidators, contains high levels of formaldehyde- a known human carcinogen. In some cases, formaldehyde levels tested at 20X the level approved by the California Air Resource Board, commonly known as CARB2.
The toxicity of laminated flooring is just the latest item sold en mass in to US customers that may posse serious long-term health threats. In recent years, Americans have discovered similar problems with imported dry wall, dog food and even baby formula. Some may try and argue it was not intentional, but when people are focused on only one thing- money, strange and unfounded justifications are often conjured up.
American consumers must take heed and be ever vigilant when it comes to purchasing imported products. Corporations continue to rely on manufactures overseas because they can produce a lower cost product by using sweatshop labor (even child labor), ignorance of basic safety equipment and standards, disregard for environmental damage, substandard materials, inexpensive fillers, and extensive use of adhesives and glues. In their short-term quests for higher profits both unscrupulous buyers and factories are far too willing to take short cuts, look the other way or don’t ask the simple question.
The take away from these discoveries is that consumers must be wary of cheap products and question why is this product so cheap. It is vitally important to ask the seller:
Where was this product made?
What exactly is it made of and can they forward a Material Safety Data Sheet (MSDS)?
What type of standards does it meet?
What type of pesticide was used in the shipping container while in transit?
What types of adhesives or fillers does it contain?
If you get answers of “I don’t know” or “it’s nothing to worry about”, think real hard before pulling out your wallet. These substandard and often toxic products will continue to flood the US market until consumers demand a change. This change could happen with government regulation but will more likely become reality when educated consumers demand more of corporations.
Keep this in mind especially when choosing bedroom furniture, mattresses and bed frames. All humans – child, teen and adult- spend at least 33% of their life in bed. While we are exposed to toxins throughout the day, for most humans the potential for harmful exposure is greatest when you are sleeping since you are confined to one area with your nose and mouth in extremely close proximity to materials. Many man-made materials often emit vapors that can be poisonous when breathed in by humans and unfortunately, their toxicity does not lessen in time. Every year more studies suggest that environmental threats can lead to long-term health conditions including asthma, autism, Parkinson’s and Alzheimer’s. This is all the more potentially dangerous for children as their bodies and brains are growing and developing.
At Dapwood, we hold dear that this slow poisoning of people and the planet must stop. We have committed ourselves to crafting bed frames and bedroom accessories that are free of toxins and Volatile Organic Compounds (VOCs). We do not use laminates or composites hence no formaldehyde. We use only sustainably harvested American hardwoods- an all natural product. Furthermore, our finishes are simply natural plant oils- no petrol-chemicals ever touch our products. We craft our products to order with only 100% American labor and source 99% of all of our materials from US manufacturers.
So before you purchase a “cheap” bed frame, mattress or other bedroom furniture, ask yourself why and do your homework- make sure the product you are purchasing is safe. If it is not, you may be needlessly putting you and your family at risk.
Dapwood is New Mexico’s first certified B Corp in manufacturing. We put people and planet ahead of profit so we can all have a good nights sleep.
Since our hardwood is made in nature, there will be beautiful variations.
At Dapwood, every piece we make is unique. Not just a bed frame, table, nightstand, nightshelf, desk or bookcase- but every piece that goes into that furniture. We source lumber in various lengths with random widths. Our craftsmen inspect each piece of lumber and have to decide how to make pieces flat, straight, true, and free of cracks. Our craftsmen also have to determine what side would present better and which side can be put to the inside of the furniture and not seen. For headboard glue-ups, our craftsmen hand select every piece and try to find exceptional specimens. More often than not, we gravitate to the interesting instead of the boring. We understand that beauty is in the eye of the beholder but we have worked a lot of wood over the years and have developed a good eye.
Furthermore, this lumber evaluation process extends to each individual support slat. Every single piece is evaluated and worked in this manner. Internal Dapwood studies have determined that with all the straight lining, defecting, ripping, crosscutting, etc, that we have a fall-off rate of 40%. In other words, out of a single piece of lumber, only 60% of the lumber is usable to us. This is a huge percentage of “waste” for a precious material so that is why we are working hard with other craftsmen and community organizations to utilize this fall-off.
On a rare occasion we get a comment that a piece of furniture is not completely homogenous in color or grain pattern. We appreciate all comments but would like to offer a counter-view. Because of massive marketing budgets of international corporations, we understand that most people are more exposed to furniture made in a far off land by the container load. These products are highly automated to squeeze out every penny of cost. Wood color and grain are often photographs or engineered products to be “wood-like”. They are manufactured to be stamped out and look exactly alike. We take a much different approach. Instead of making everything monotone, let’s highlight and celebrate the beauty and diversity of a natural product. Granite counter tops are sought after for natural color variations and graining and is a much different product than a plastic laminate countertop. The same holds true for a natural, solid wood product versus a wood-like product. While we would like to be all things to all people, we understand that is impossible so we will continue to showcase nature’s beauty.
Variations you may see in Dapwood Furniture include: figuring, quilting, ray flecks, mineral inclusions, color variation, small knots, sapwood, heartwood, insect bores, shotgun holes and on and on. These character variations enhance the uniqueness of your furniture and are your assurance that you are only getting the highest quality solid hardwood.
Getting closer to election day, I was getting more and more upset with how our election system works so I wrote a letter to the editor of the Albuquerque Journal which was published. It helped get things off my chest and hopefully planted a seed in the minds of other concerned citizens.
Recently a customer asked us to create a floating platform bed to eliminate the middle of the night pain caused by stubbling into the leg of their bed. Dapwood answered the call with the all new Cirrus Sky. The legs are completely concealed eliminating the discomfort of kicking the corner leg. As with all Dapwood designs, we only use real wood (no toxins or VOCs) for a restful night’s sleep.
An interesting article by David Brooks of the New York Times appeared this week which talks about working together and how fellow B-Corps are having an impact on business today.
Dapwood was interviewed for an article in the Santa Fe New Mexican a few months ago. The article just came out last week so thought we would share….
What would it be like to work extremely hard for a lifetime, get to retirement and then be told you have a serious disease that will slowly erode your quality of life and eventually kill you? What if you were further told it is most likely caused by repeated exposure to man-made chemicals prevalent in our environment today?
Unfortunately, this is exactly what happened to my father in 2004.
After getting over the anger that this was an avoidable disease, I looked at myself in the mirror and made the decision to do my part and not allow this to happen to anyone else- not just for my family, but every family.
We looked at our lumber and decided to use only woods that Mother Nature provides. We looked at our finishes and found all-natural equivalents. We looked at our wastes and found other uses for them. We looked at our community and asked how can we help.
At Dapwood Furniture Co. we handcraft honest, healthy furniture because we all deserve a better and more beautiful tomorrow.
Doing what’s right. That’s what we always strive to do. Unfortunately today, many people have forgotten that a business is a collection of people and not some sort of veil to hide behind. Corporate profits, shareholder equity, and executive bonuses are not the most important factors. We believe happiness, good health, great communities and caring families are truly the most important. Decisions that we all make day-in and day-out directly contribute to those issues for us today but more importantly for future generations.
In order to prove these beliefs are in our DNA and not some marketing scheme, Dapwood is now a Certified B Corporation. This prestigious designation is awarded to a new breed of companies that use the power of business to solve social and environmental problems and meet higher standards of social and environmental performance, transparency and accountability. With this certification, we join other leading companies like Ben & Jerry’s, Patagonia, Method, Dansko, Cabot Creamery and Seventh Generation.
To become a Certified B Corporation, B Lab, the nonprofit that certifies and supports B Corporations, conducted a rigorous evaluation of Dapwood Furniture Co. and determined the company met the comprehensive performance standards to qualify for certification. Additionally, Dapwood Furniture Co. is now legally required to consider the impact of business decisions on their employees, suppliers, community, consumers, and environment.
By using a long-term thought process, we often find what may make ‘business sense’ to other companies (and individuals) most often does not work for us. We are OK with that. To make needed change, you need to blaze your own trail. Learn more
At Dapwood, we design and hand-craft hardwood furniture to order right here in Albuquerque, New Mexico. We craft everything to order to give it the care, customization and attention it requires. We don’t have containers of parts or finished products ready to slap a shipping sticker on and send on its way. Neither do we have big machinery that spits out completed parts. Some may consider us old fashioned but we know we make a better product when human hands are working the wood every step of the way. By building in this fashion it allows us to make a great product and allows you to get the exact bed frame you wanted- not something ‘close enough’. We are also take pride in the fact of our quick turn-around times- a matter of weeks, not months. Lastly, rest easy knowing that we have done our homework and it is our aim to always exceed expectations.
We build a quality product that is safe for you, good for the environment and will last a lifetime. You will not find this any other place. Learn more
We currently focus on bed frames and tables but are always adding new creations.
We have successfully built many products for people that have the highest of chemical sensitivities. This ranges from those exposed to the horrors of 9/11 in New York to new mothers who want to reduce all chemical exposure for their child. However, the majority of our work is building solid hardwood products for over 30,000 customers. It is not uncommon for us to get a call from a customer that purchased one of our products 10 or 15 years ago with the desire to add another piece. That’s a nice feeling.
We think we are doing things right when we get comments like:
We are so pleased with the recent purchase and assembly of our King Bed Frame! I have never seen such workmanship in a product line designed for the homeowner to assemble. The Oak headboard and footboard slats are nice and not too loose. The Oak runners with the index for the slats are straight and true. The slat kit is easy to handle and position along with the center supports included to support the two center runners. The Oak looks wonderful with the natural oil finish. Wood is high quality with no visible defects.
Assembly was a breeze and it all fit very well together. My wife and I spent our first night in our newly constructed master bedroom on a nice King Mattress from *** and a great BED FRAME made by DAPWOOD!
If we can ever help your company as EXTREMELY satisfied customers, please do not hesitate to call. Now we just might purchase those night stands next!
Really happy people,
David and Cindy in Arkansas
We have also received lots of unsolicited comments over the years. We have compiled some of them if you are interested in reading what others have to say. Learn more
After growing up in southeastern Wisconsin and graduating from the University of Wisconsin-Madison, Gregg moved to Minneapolis to see just how cold it could get. One Minnesota winter answered it- darn cold. It was time for something different. So, Gregg and his girlfriend at the time (now wife) looked to the West for a new adventure. It came down between the Pacific Northwest’s 300 days of rain or the Southwest’s 300 days of sun. Not surprisingly, the road lead to the beautiful “Land of Enchantment”- New Mexico. For the first few wonderful months, the flatlanders criss-crossed the state exploring their new surroundings. Unfortunately, money started to run thin and reality set in. After a few jobs in Information Technology, Gregg helped build an international high tech manufacturing corporation. 13 years later, the entrepreneurial bug bit hard and the opportunity to lead Dapwood to the next stage was set. Gregg’s personal passion for building safe, sustainable products in America made the move even more attractive. At Dapwood, Gregg focuses on new markets, products, and designs. Outside of Dapwood, Gregg cherishes his time spent with his wife and their two sons. In their free time, they love to camp and travel in all of the beautiful western states.
What does sustainability mean to you? Taking public transportation or carpooling to work? Walking or riding a bike to do errands? Turning off unused electronics? Growing some of your own food? Installing high efficiency light bulbs? If so, we commend you in your efforts and hope it inspires others to do the same.
According to Presidential Executive Order 13423 “sustainable means to create and maintain conditions, under which humans and nature can exist in productive harmony, that permit fulfilling the social, economic and other requirements of present and future generations of Americans.”
To us as a company, sustainability means operating in a way that minimizes our negative impacts on our environment and community while maximizing our positive impacts. We wish we could say we are done or that we are operating as sustainably as possible. Smart stewardship is a constantly moving target, however, and we will always be chasing this goal. For now, we are making an impact on ‘business as usual’ and challenge you to make a difference as well.
Rest easy knowing that we don’t just talk about green or sustainability as buzzwords- we do it. Below are some of the steps that we have taken in order to minimize our environmental impact and maximize our community outreach. We will readily admit it isn’t easy and takes time but it is vitally important.
It is sometimes hard to explain what defines ‘quality’. To us, it is making a great product, from honest materials, which will last longer than expectations. Sure the upfront costs are more than an inexpensive alternative but in the long run, the longer-lasting quality product is always a better buy. Deep down we honestly believe that many societal problems are closely linked to cheap, disposable products. The cheap products may look and work well initially but they often break quickly and have no way of being repaired. Sadly, this means the cheap products are headed to the landfill where untold resources, labor and money is lost. We do not buy into a mega-mart mentality that cheap always wins and consumers are not smart enough to make good long-term decisions. We make quality products that last and search those same types of products out when we need equipment or supplies at work and at home.
If you think about it, humans typically spend 1/3 of the day sleeping. This time is supposed to be rejuvenating and safe. It is critically important that your bed, furniture, sheets, pillows, mattress, blankets, etc. be free of potentially harmful chemicals. You are entitled to the cleanest, healthiest product available and that is why we go to lengths to provide you with the most natural materials available.
Forest Stewardship Council (FSC) is an internationally recognized program that signifies responsible forestry. Our hardwood lumber supplier’s 50,000+ acres of timberland are all FSC certified. By utilizing wood from FSC forests, we encourage sustainable practices that lead to long-term environmental stability.
Furthermore, we believe that the US grows some of the best hardwoods on the planet in a responsible manner. Learn more
Linseed (or sometimes called Flaxseed) oil is one of the oldest oils known to mankind. You may see something called “Boiled Linseed Oil” in home centers but that product is far removed from our finish. We only use the natural oil from the Flax plant that is heated in the absence of oxygen. This heating polymerizes the oil and allows it to cure faster. Linseed oil has a slight “grass-like” odor that dissipates over time. This odor assures you that the product is natural and doesn’t contain metal driers or other petroleum based products. The oil we use is the same product (only heated) that you might find in a natural foods store for sale as a nutritional supplement. Learn more
We only use natural cotton for the strapping that holds the bed slats together as well as for dresser drawers. While we understand that cotton production can often use high amounts of pesticides we still feel it is a better choice over petroleum-based plastics such as nylon and polyester. It is our goal to find suppliers of more environmentally friendly products such as hemp, jute or organic cotton.
We have nothing against people or companies that are not lucky enough to live in the beautiful Southwest. We just try to work with local or regional suppliers so that we can have a larger, positive effect on the local scale instead of being lost in nationwide numbers. Working locally creates lasting friendships that make life more enjoyable. Donating our time and money to local charities also allows us to see our efforts at work first hand. We have donated time and products to All Faiths Receiving Home which helps children in difficult situations. We have also donated to Keshet Dance Company to help with at-risk kids. We also participate in the annual Albuquerque Making Strides Against Breast Cancer walk. We feel it is critical to show our support for this important cause and also walk in remembrance of a dear friend we lost to breast cancer at only 41 years of age. If you are aware of a worthy charity in New Mexico, please contact us and we will see if we can help.
We do the usual recycling of cardboard, paper, plastics, aluminum, glass, tin, light bulbs, steel, etc. and buy paper products with high post-consumer waste percentages. We are also sure to purchase cardboard boxes that use recycled content in the fluted corrugated sheet. From these efforts we have seen a dramatic decrease in waste generation. 3 years ago, the previous owner would empty the dumpster twice a week. Today we generate less waste than an average household of four. For those 3 years, we have calculated that we have diverted over 30,000 ft3 of materials that would otherwise be wasting away in a landfill. Compared to some other businesses, that amount of waste might be considered just a drop in a bucket. However, if all businesses would focus on reducing waste, the total impact would be enormous.
We donate pieces of wood that we cannot use to a local charity, East Central Ministries, that then uses them to create products to help support those in need. As the pieces of wood get smaller and are not usable in projects, the wood goes to individuals who use wood as their only source of heat in the winter. We believe this is something to be proud of.
We are also working to “Up-cycle” what most might consider trash. It is our goal to produce no waste and turn a business cost into a value-added product. To get to that stage, we completed a project with a local national laboratory to look at options to utilize the sawdust and shavings that we generate on a daily basis. We are now working with New Mexico State University to evaluate market potential for new products. Most exciting of the options to explore is the production of biochar which stores carbon in a stable form that is also beneficial for soil and plant health. Biochar is a hot topic that could play a major role in reducing the amount of carbon in our atmosphere.
It is our desire to set an example and be ‘off the grid’ so we will be evaluating the use of solar panels for our new facility to produce the power we need to operate our equipment daily. Until then, we have taken some steps to use renewable energy and increase energy efficiency.
We have moved our web site to a 100% wind powered host- Canvas Dreams. They were the first web host in the Pacific Northwest to use 100% wind power in the operation of their business. They also reduce their power usage by designing and building smaller, high-efficiency servers resulting in 60% energy savings per server for operating and cooling.
We participate in our local electric company renewable energy program. PNM Sky Blue uses 136 turbines turned by New Mexico’s plentiful wind energy. PNM has an aggressive program to provide its customers with clean energy and expects to produce about 594,000 megawatt hours of electricity every year that would otherwise need to be generated with fossil fuel or nuclear options.
We moved our company in the summer of 2011 to a central location in the city of Albuquerque to cut down on use of gasoline by employees and suppliers. Because of our new convenient location, employees are able to bike to work and get fit while reducing carbon emissions. By helping in the urban renewal of the city’s core we also aid in reducing urban sprawl and its associated higher energy use. Lastly, we use high efficiency fluorescent bulbs and will be converting to higher efficiency LEDs.
What is the difference between platform increase/decrease options and mattress height adjustments for the bed frames?
A platform option raises or lowers the overall platform in relation to the floor. You may want a higher bed to increase the space under your bed (for storage) or you might want a lower platform for a different look.
On the other hand, a mattress thickness adjustment moves the headboard up or down in relation to where the top of the mattress would meet the headboard. This option adjusts for different sized mattresses so the headboard doesn’t become buried behind a thick mattress or look awkwardly high if you have a thin mattress.
What is the height of the platform (where the mattress rests) on Dapwood beds?
Well, it depends on the model. All of the Slim Series frames are 12 inches from the floor to the top of the slats. In the Mod Series, the platform heights are 12.5 inches. As with all of our products we have options to customize to your particular tastes. As standard options on most of our bed frames, we can “Lift” the platform 3″ or “Drop” the platform 3″. Since we build these frames to your order, we can modify most of the heights if you have a particular need.
In the rare case of a squeak developing what should I do?
Take apart the offending joint, tighten the screws and rub candle wax where the wood meets.
Can I change my bed to a different style?
In most cases, yes. Since we have developed a modular bed frame most of the parts can be easily changed out for different parts.
What kind of finish is used on your products?
Our products are finished with a hand-rubbed linseed oil finish. Our linseed oil is entirely pure and has absolutely no VOCs and no heavy-metal driers. It is completely non-toxic and is safe for food contact if, for some reason, you wanted to prepare food on your Dapwood product. We have also started offering a natural Teak Oil and are offering a plant based finishing oil as well. Learn more
What is the difference between hardwood and softwood?
Although it is a commonly used distinction in the lumber and timber industries, the differences between hardwoods and softwoods are actually rooted in plant reproduction rather than the actual ‘hardness’ of the wood. While all trees reproduce using seeds, hardwoods (angiosperms) produce seeds with some sort of covering like a fruit or nut tree. Softwoods (gymnosperms) produce seeds without any sort of covering. The softwood seeds are often produced in cones which later drop the seeds to the ground ‘naked’. Hardwood examples include Oak, Maple, Walnut and Cherry. Softwood examples include Southern Yellow Pine, Douglas Fir and Spruce Pine. Learn more
Why would I want my furniture to be made out of harder wood?
Harder woods are generally less prone to wear and abrasion from dings and scratches than softer woods. Additionally, harder woods are generally very strong when compared to similarly dimensioned pieces of softer woods. Learn more
How do I care for my Dapwood furniture?
Regular dusting with a clean, soft cloth is usually sufficient. Some other pointers that apply to solid wood furniture in general include:
Avoid exposing your furniture to strong sunlight. The ultraviolet (UV) radiation can discolor or damage the wood and/or finish of your Dapwood furniture.
Avoid exposing your furniture to high and low temperatures and humidity. Extremes in temperature and humidity can damage your Dapwood furniture. Additionally, don’t place hot items such as pans or moist items such as drink glasses on your furniture without protective padding or coasters.
Avoid exposing your furniture to products containing solvents. Common household items most often containing solvents include perfume, hairspray, nail polish remover, spot removers, glues and adhesives. These products can damage the finish of your furniture.
I’ve scratched my Dapwood furniture, what should I do?
If your Dapwood furniture becomes scratched, you can easily repair the scratch since it is made from solid hardwoods. Depending on how deep the scratch is, you may need to use coarser grits to blend the scratch. Use finer sandpapers until the scratch is gone. Finish with approximately 150 grit sandpaper and reapply pure linseed oil.
How quickly will I receive my furniture?
All items are shipped directly from our shop. The standard time to complete an order is 2 weeks from the time that we actually receive the order. Depending on your distance from Albuquerque, the transit time can be anywhere from 1 to 4 business days.
I can’t wait that long. Can I get it quicker?
Yes, we can expedite your order. We offer Rush and Double Rush options that shorten order completion time to 2 weeks and 1 week, respectively. There are fees associated with these expedited turnaround time options.
What are some of the options available with your beds ?
Our beds are extremely customizable. Options include:
In addition to the standard options above, we can create almost any custom length, width or height that you might be looking for with most of our beds. Learn more
Do I need a box-spring with your beds?
No, a box-spring or a foundation is not required with our beds. Our beds are specifically designed in a way that they eliminate the need for a box-spring or mattress foundation. That said, you can use a box-spring with our beds if you choose to do so but be sure that you let us know so that we can raise the headboard up high enough to peek out over your mattress!
How do I disassemble the bed frame?
Like assembly, all you need is a rubber mallet. The easiest way is to flip the bed frame upside down and strike the rail or crosspiece with the mallet right next to the leg. It will probably take several strikes to loosen the joint. If you are not able to flip the bed frame, you can use another method. Stack a pile of books under the rail or crosspiece that you want to loosen so that the leg is approximately 1″ above the floor. Now strike the top of the leg with the rubber mallet. It will probably take several strong strikes to loosen the joint.
How do I know you manufacture quality products?
We have been making quality furniture since 1985 when big hair and acid wash jeans were coming into vogue. We believe that if we were making junk we would not still be in business. We don’t like to toot our own horn so we leave that to our customers. Learn more
How do I know you didn’t fabricate glowing comments from customers?
First of all that would be dishonest- something we are not. Honestly, we very rarely encounter a situation where our products fail to exceed expectations. If it does happen we do our best to resolve the issue fairly and (hopefully) create a fan for life. Unfortunately, once in a blue moon, we do encounter a customer that tries to take advantage of us and/or become belligerent. We don’t treat people that way and expect the same in return. After all is said and done, we know that we behaved ethically and professionally and must accept that some people will never be satisfied. That’s OK. We believe that we have all encountered someone like this and things that come out of their mouths have to be taken with a grain of salt. We truly know that we are making a great product that 99.999% of our customers love. We believe you will too!
Dapwood does not use tropical trees in any of our products even though they often have very interesting colors and grain patterns. We feel these tropical trees play a much more critical role in fragile ecosystems going through their natural life cycle than becoming furniture. For this reason, we have made the conscious decision to not contribute to their destruction.
Dapwood utilizes only solid, Midwestern and Appalachian hardwoods that are in plentiful supply. At one time, Dapwood did produce products out of bamboo. In 2011 it was decided that even though bamboo is one of the fastest growing plants on the planet, we felt there are some larger issues with bamboo and have decided to discontinue its use. Learn more
Technically, hardwoods come from angiosperm trees (flower plants) while softwoods come from conifers (cone-bearing seed plants). In general everyday terms, in the northern hemisphere we typically refer to hardwoods as those that come from trees that drops their leaves in the winter, unlike softwoods that keep their leaves (typically needles) all year round.
Since our hardwood is made in nature, there will be beautiful variations that enhance the uniqueness of the piece. Variations you may see include: figuring, quilting, ray flecks, minerals inclusions, color variation, small knots, etc. These variations are your assurance that you are only getting the highest quality solid hardwood.
Unlike plywood and veneered particleboards, solid hardwoods are simply that- solid wood as cut from a tree. Scratches or dents to the surface can be easily sanded out and refinished to give a like-new surface. Denting or chipping of veneered products will reveal an unsightly core that cannot be sanded to blend in.
Common Names: American red oak, black oak, buck oak, eastern red oak
Characteristics: Heartwood is reddish brown in color and has a course texture. Oak is heavy, straight-grained, hard, tough, very stiff, and strong.
Common Names: Sugar maple or rock maple
Characteristics: Sapwood is commonly white with a slight reddish-brown tinge. Hard maple has a fine, uniform texture, is resistant to abrasion and has no characteristic odor or taste. It is heavy, strong, stiff, hard, and resistant to shock.
Common Names: Wild black cherry, mountain black cherry and rum cherry
Characteristics: The heartwood is brownish with a greenish tinge, darkening upon exposure to a deep reddish brown with a golden luster. The wood has a mild, aromatic scent, but no characteristic taste. It is of medium density, firm, and strong, with a fine, uniform texture.
Common Names: American walnut or Eastern black walnut
Characteristics: The sapwood of black walnut is nearly white, while the heartwood is light brown to dark, chocolate brown, often with a purplish cast and darker streaks. The wood is heavy, hard, and stiff and has high shock resistance.
Forest Stewardship Council (FSC) is an internationally recognized program that signifies responsible forestry. Our hardwood lumber supplier’s 50,000+ acres of timberland are all FSC certified. By utilizing wood from FSC forests, we encourage sustainable practices that lead to long-term environmental stability.
To further prove the point that sustainable forestry is possible, the following is taken from U.S. Forest Service’s Draft National Report on Sustainable Forests – 2010: “Forest area in the United States stands at 751 million acres, or about one-third of the Nation’s land area. Forest area was about one billion acres at the time of European settlement in 1630. Of the total forest land loss of nearly 300 million acres, most occurred in the East between 1850 and 1900, as broadleaf forests were cleared for agriculture. For the last 100 years, the total forest area has been relatively stable, while the U.S. population has nearly tripled.” Managed U.S. forests are truly sustainable and we want to support this effort.
Dapwood’s standard wood finish is a polymerized linseed oil. Linseed oil is a natural product that is pressed from the dried seeds of the flax plant (Linum usitatissimum) and is commonly called flaxseed or linseed oil. The flax plant has been cultivated for thousands of years for its fiber (linen), seed and oil. Linseed oil is one of the oldest commercial oils and has been used for centuries as a drying oil in painting and varnishing. Recently the potential health benefits from omega-3 fatty acids and lignins in flaxseed have added to the plant’s popularity.
Raw linseed oil can be used as a wood finish but it can take weeks for it to fully cure. It is for this reason that we use a polymerized linseed oil which is somewhat more viscous than raw linseed oil (making it more difficult to spread and apply) but dries considerably more quickly. The polymerization of the oil is accomplished by applying heat to the oil in the absence of oxygen. Be aware that this process produces a final product that is not the same as the “boiled linseed oil” that you might find on the shelves of home improvement and hardware stores. As counter-intuitive as it seems, boiled linseed oil has not been “boiled” or heated at all but instead has had petroleum-based solvents and metal driers added to it so that it supposedly behaves as if it was “boiled”. The most commonly used heavy metal dryer in “boiled linseed oil” is cobalt that is considered toxic. Additionally, a finish generically referred to as “Danish Oil” is produced by large paint manufacturers and contains some linseed oil but the majority of the components may be carcinogenic, petroleum-based ingredients such as Naptha, Mineral Spirits, and Dipropylene Glycol Monomethyl Ether.
Our linseed oil finish is 100% pure polymerized linseed oil that contains NO petroleum distillates, NO volatile organic compounds (VOCs) and NO heavy metal driers. The heating methods used to polymerize our linseed oil finish have been adapted from 18th to early 20th century varnish-making techniques while also using current technology and quality control measures to ensure a consistent and natural product. We have taken the approach that a simple, natural finish is safer for us to work with, as well as, provide customers with non-toxic furniture.
Linseed oil finish does not form a “shell” on the surface of the wood like varnishes or paints. Instead the oil soaks into the pores of the wood, leaving a satin surface that emphasizes the grain and natural beauty of the wood. The linseed oil continues to harden over time and enhances the wood’s resistance to denting and scratching. If damage does occur, the wood can be easily repaired by sanding and reapplying linseed oil. Reapplication of linseed oil over time will improve the richness of the wood finish and provide additional protection for the future.
Be assured that our linseed oil finish is safe for children, pets, parents and the environment.
Dapwood Furniture made products from bamboo for a number of years but in early 2011 it was decided to discontinue the use of bamboo. It was not an easy decision but we felt it was the right decision for several reasons:
Very simply, a platform bed is a frame that allows you to place a mattress directly on a support system (slats) instead of using a box spring. The purpose of the slats is to support the mattress but also to provide spaces for air to circulate through the mattress. The slats also have some flex to provide added comfort.
We make all of our slats in-house out of an American hardwood- Poplar. Note that several years ago, we did offer a laminated product that was made up of several thin layers of wood glued together. We made the decision to move away from that laminated product because we questioned its long-term sustainability. We also provided slats made out of pine but had issues with its appearance.
Poplar (Liriodendron tulipifera) is a fast growing hardwood indigenous to the eastern half of the United States. Its common names are: Tulipwood, tulip-poplar, white-poplar, and whitewood. Poplar sapwood (outer living area) is white, sometimes with stripes while the interior heartwood is usually tan, but can range from greenish brown to dark green, purple, black, blue and yellow. Over time these color variations will fade.
Poplar is a premium slat material. We machine each of the slats by hand and because of this the vast majority of the wood is defect free. The poplar slats are sanded smooth on the tops and bottoms and the edges are bullnosed.
Our standard slat set consists of 2.5” wide slats spaced 3” apart. This provides adequate support for most situations. However, some mattress manufacturers may require an almost solid platform or some people simply want to have a firmer/stronger platform. In that situation, we have an option called double or 2x slats. This consists of another loose set of slats that are installed in the 3″ space between the slats of the first set. Double slats will provide you with approximately ¼” spacing between the slats so you that you still have spaces for air circulation.
‘Hardwood’ and ‘harder’ woods are two entirely different concepts.
Hardwood is a common term used by the timber industry to classify tree species. In everyday use, hardwood usually refers to a tree that drops its leaves in the winter. Learn more
Harder wood speak to the relative hardness of the wood. Generally, the harder the wood the less prone it is to wear and abrasion such as dings and scratches. Additionally, harder wood is generally very strong when compared to similarly dimensioned pieces of softer wood.
In order to have a standard test to measure wood hardness, the Janka Hardness Rating was developed in accordance with ASTM D 1037-7 testing methods. The test measures the amount of force required to embed 1/2 of a steel ball’s diameter into a wood sample. In the US, this amount of force is usually reported in pounds-force.
Below are pound-fource values of the hardwoods that we use (Hard Maple, Red Oak, Walnut and Cherry) as well as some other North American woods that are often used for furniture.
Maple (Hard/Sugar) 1450
Oak (Northern Red) 1290
Walnut (Black, North American) 1010
Cherry (Black) 950
Maple (Soft) 950
Rubberwood (Hevea) 933
Maple (Pacific Coast/Bigleaf) 850
Southern Yellow Pine (Shortleaf) 690
Douglas Fir 660
Spruce Pine 660
Alder (Red) 590
Poplar (Yellow) 540
As you can see Dapwood Furniture uses hardwoods on the upper end of the hardness scale that will hold up to everyday (ab)use. Other manufacturers often use softer hardwoods or man-made materials that are much more prone to wear and tear.
Rest easy knowing that if a piece of Dapwood Furniture were to sustain some surface damage, it can be easily repaired since it is made from solid wood. Simply sand the area to ‘feather in’ the damage and reapply natural linseed oil.
In today’s marketplace, design is one of those words that gets used and overused to describe just about anything. But here at Dapwood, design means something very specific: design is a fully encompassing process that ultimately creates a functional object of beauty.
Our process starts with an idea sparked from a conversation, something we saw or even a dream. We meet to discuss the potential project and try to answer basic questions:
Will customers be willing to buy this?
What might be an appropriate price point?
Can we build it so that we make a modest profit?
Is it inline with our values?
How will customers interact with it?
How do we ship it?
What type of packaging will be used?
Is assembly easy and straight forward?
How do we build it to last?
What ideal dimensions would make it aesthetically pleasing?
What types of woods would look good together?
Are available materials sustainable and/or local?
We often have to do a significant amount of research to come up with reasonable answers to our questions. From this, we determine the product’s key design attributes and assign next steps. In time, drawings and details are worked out so that we can build a prototype that we can evaluate and test. It is a time consuming process but we believe it creates products we can be proud of and objects that our customers love.
Ultimately, we try to look at the complete picture with our designs at Dapwood and we strive to speak to our customers on many different levels. We believe that beauty and smart design go hand in hand and we aim for that critical balance in all of the products we make.
Since everyone is unique, we understand that our standard products may not suit your specific need. Because of this, we offer customization for most of our products. Additionally, since we make all of our products, we can design a custom product that meets your exact need.
To start the process we need to translate your idea into a sketch or drawing that we can build to. To aid in this effort, we ask for magazine clippings, dimensions, photos or even doodles on the back of a napkin to help us “see” what you have in mind. If you don’t exactly know what you want, we are happy to work with you to generate a sketch of your piece of furniture.
We charge a non-refundable $150 fee for our time to work through the design process. If a piece of furniture is produced, this fee is applied to the total cost so you are not out any money. This sketch or drawing is vitally important so we can generate an accurate quote for you to review. In order to go beyond this phase, we require a sign-off on the quote and a 50% down payment.
We understand that change could happen even after a design is agreed to. Unfortunately, a seemingly simple change may have a major impact on the design of the piece. We can incorporate most change requests but keep in mind there is likely an associated time and material cost impact. We will provide you with the cost of the change and require your approval. Some examples of order changes include: Dimensions, Wood, Details, Finish, Hardware, etc.
Even though we make all of our products to order, we strive to make them quickly so our customers can enjoy them as soon as possible. Please understand that while we want to ship pieces quickly, we will not allow our quality to suffer. Keep in mind that custom pieces have to be handled differently and do not go through the same process as our standard products. For example, we may need to make a new woodworking jig- very time intensive but necessary for satisfactory results. We always try to complete pieces in a few weeks but we want you to know that custom orders may take longer because of design complexity or delivery times of raw materials from our suppliers. We will provide you with an estimated ship date at the beginning of the process and notify you of any changes.
Since the furniture is uniquely yours, custom pieces are not returnable. However, we stand behind our custom products the same as our standard products with our material and craftsmanship warranty
Hi! I have a high desert bed frame that my parents bought probably over 20 years ago! It’s in great shape! But unfortunately during my move from Chicago to Los Angeles, the middle piece has disappeared!!! Is there any way I could purchase a replacement of just the middle board that hooks in?
Lia F in Los Angeles, CA 10/2014
The bed frames r really beautiful!!
Thank u again!
Ninon M in Del Mar, CA 9/2014
Its truly a beautiful piece of furniture.
Thanks so much, and we’ve started saving up for a new Dapwood bedframe of our own later in the year.
Meredith J in New York, NY 9/2014
We have enjoyed one of your king-size beds purchased 10 years ago….
Jim H 8/2014
I purchased a bed from Dapwood last year and love it!
Megan D in Jamestown NY 6/2014
I have purchased a toddler bed form your company maybe 4 years ago with a custom headboard similar to your charleston bed. Oh and you can’t forget how much he loves jumping on it yet and it’s still perfect! Now I’m looking at getting a twin size bed for my now 8 year old son, who loves his bed so much that he doesn’t want a twin while his feet are almost hanging off.
Kimberly K in Allentown PA 5/2014
Just want to tell you that we love the bed frames. They are beautifully made and look great. Thank you!
Neil and Angie in Queens NY 4/2014
Greetings! About to order my THIRD Dapwood bed! Simply love your quality and simplicity. Wouldn’t sleep on any other.
Jody M 4/2014
Perhaps you remember me — we had ordered two twin bed frames from you last
year which we love! We now would like to order a platform for a queen bed….
David S in Santa Barbara CA 3/2014
Thank you again, Dapwood. You have been a pleasure to work with!
Rashelle R. in Santa Clara CA 3/2014
Just wanted to thank you again for the gorgeous bed. It arrived safely and was super easy to install. Our son is thrilled about his new “big boy” bed. Huge success!
All the best,
Cristin M in Santa Fe NM 3/2014
Hi there. I have one of your bed frames in walnut. I absolutely love it! …..
Matt S 2/2014
I had a problem with one of your beds getting squeaky a few months ago (we have 3 of them, just one
was having a problem). It had extra long legs and we were using it on a tile floor.
You came in to meet me on a weekend (out of hours) and worked on our bed frame, taking it apart, and using longer hardware to put it back together, sanding out some small divots, etc. You also suggested we get some small foot pads to keep it from sliding on the tile, which we did.
Since then the squeaking has gone away and not returned. The bed seems more rigid and stable.
Thanks for going the extra mile for us,
Steve P in Albuquerque NM 1/2014
We are *so* excited about our 2 new bedframes and that we are are supporting a local and green business. Thank you for doing the right thing. We thank you for everything.
All the best,
Laura J in Baltimore MD 12/2013
Our frames arrived on Saturday, two days earlier than expected. We think the cherry and walnut are both beautiful and the fit and finish is excellent. Every time I see them or show them off to others I feel proud to own something handmade by American artisans out of native materials. Thanks for doing things the hard way. Happy holidays!
Brian J in Baltimore MD 12/2013
I just wanted to let you know that we finally got the bed set up this weekend and it is perfect. Thanks again!
Claire H in San Francisco CA 11/2013
I would just like to say that when I bought this bed many years ago from a US manufacturer, I hoped that their service was top notch. I was right.
Thanks again for taking the time to solve this issue.
Have a great weekend.
Kevin M. in Campbell CA 11/2013
The new mattress arrived today and the bed is great – the perfect size. Thank you so much for everything.
I would recommend your company to anyone!
With sincere thanks,
Luisa H. in Las Vegas NV 9/2013
We really like the Dapwood bed – the fact that it is solid wood with a chemical-free finish is great! Please keep up the good work.
Rashmi in San Francisco 9/2013
I have three of your beds and I LOVE THEM. And we just moved all 3 of them – took them all apart and put them all together again with no problems!!
Thank you for making such beautiful furniture and for being such a great company.
Cary B. 8/2013
Hi, I bought a daybed from you last year. it’s the first new piece of furniture i’ve ever purchased, and is now the best thing i own, period. I’d like to order another.
Katie W. in Albuquerque NM 8/2013
I was looking through old emails so I decided to write again!
My son who is now 7 years old is still using his “toddler” bed and it is just as wonderful as the day we assembled it. He says he loves the bed so much he doesn’t want a big bed, but I rest assure him that I will order one that looks exactly the same but for a twin size bed. He loves how low the bed is too. It has withstood him jumping off of it, playing on it, and adults laying on it.
Thank you so much!
Kim K. in Allentown PA 7/2013
I purchased a bed frame for my son from your company about three years ago. It is a great product and I want to buy the same frames for my twin boys.
It was so nice to have a pleasant customer service experience. You can be sure we will recommend Dapwood to our friends and family.
David F. in Missoula MT 7/2013
I must say, having dealt with a lot of different companies for all sorts of products over the past few months with our latest move, you have shown most excellent customer support and follow through. It’s a rare thing nowadays, unfortunately.
By the way, the bed arrived yesterday, and it’s gorgeous. We love it. that Walnut is just so beautiful. Thank you.
Jessica and Joe C in New York NY
wanted to thank you & all you’re staff @ Dapwood for all the help in correcting my bed issues… the replacement pieces arrived on friday & i assembled my bed that night. it looks great!! can’t thank you enough for going above & beyond!! best to all @ Dapwood ~
Scott in West Haven CT
My apologies for taking so long to get back to you – the beds arrived promptly on time in fine condition, and we got them together with no problems.
These are wonderful beds! We are really impressed with the quality and the speed in which they got here. They are lovely and strong, and were easy to assemble. I particularly appreciate that you were willing to ship to Alaska – not every company is willing to go through the extra hassle!
Your service and product are top notch, and we are totally happy – thank you for all your work!
Ellen in Fairbanks AK
The bed is beautiful! I can’t think of anyone else I’d recommend for a beautiful, well-constructed, high-quality, natural bedframe. It’s nice to be able to appreciate the wood and it’s inherent beauty.
Karen in Santa Barbara CA
I just wanted to let you know that the bed arrived as scheduled and was put together quickly and my dad likes it a lot. The wood is beautiful!
Thank you very much for your help getting this order filled quickly, and getting it to him on time.
It was a pleasure doing business with you –
Carol in Mill Valley CA
I am extremely impressed with your exemplary customer service. It is becoming rare to find such passion in one’s products.
The bed itself is very strong and no creaks even with a jumping toddler. In fact we liked the bed so much that we have decided to buy our next bed from Dapwood!
Thanks & regards
Dhanashri in Richardson TX
I love your natural products and I appreciate your great customer service!
Thank you so much!
Celri in Los Angeles CA
I just wanted to let you know I was happy to find your site after owning the Hi Hat bed for some 20 years. I bought it on a trip to Madison, WI after college and brought it back to Chicago. Then later I passed it onto my son when he was out of the crib and he is now 11. What great and lovely furniture you have. I have totally enjoyed this bed and its easy assembly. Thank you!
Karen in Hinsdale IL
Hi, just wanted to let you know the bed is awesome! It’s beautiful, sturdy, and so comfortable, I swear it feels like we got a new futon. Thank you!!
Leslie in Anaheim CA
It was great quality, easy to assemble. It looks very nice. Stephen was delighted to have his new bed with the new natural mattress we had ordered. Thanks so much!
Rae in CA
It’s beautiful! We’re impressed.
Debbie in Pembroke MA
Very impressed with workmanship. We love its beauty!
Sheldon in Pt. Charlotte FL
Great product. Easy to assemble. I am impressed and will definitely recommend you.
Nancy in Rancho Mirage CA
Wonderful sleeps as if you were on a cloud.
Charles in Hamburg NY
I like the idea that the bed is solid wood with no veneers. Thank you for a quality product.
Sandra in Colorado Springs CO
Thrilled to be sleeping on organic mattress and your solid hardwood bed. No out gassing!
Candice in Pflugerville TX
A beautiful piece of art work!
Genny in Taos NM
Very beautiful- scary easy to build. Super sturdy- nicely done
Kevin in Danville CA
Exactly what we’d hoped for! Love the wood- smooth, fragrant. Easy to assemble for lady of the house!
Edward in Blomington IN
Beautiful/Perfect. Easy assembly.
Ed in Ridgway CO
Michelle in Laramie WY
Great bed….beautiful and comfortable.
Mackenzie in Chesapeake VA
Love it! Easy to assembly and beautiful to view. Thank you!
Tommy in Lake Lure NC
I am glad the bed frame is non-toxic! Please don’t give out our name to anyone. Tks.
M**** in Saline MI
Great furniture and excellent service.
Renate in Aguilla AZ
2nd one I bought- love the product.
Carol in Lake Placid FL
Well designed, well made, shipped promptly and superbly packed. THANK YOU!!!
Josh in Emmitsburg MD
We like its easy assembly and that wood is sustainably grown and locally harvested.
William in New York NY
Excellent! Great workmanship- good instructions!
Maryann in East Greenwich RI
Beautiful platform. Easy build and disassembly. LOVE the wood choices and upgrade options.
Robert in Conneaut OH
Love your product!!
Becky in Duluth MN
Love it. Thanks.
Bob in Sylva NC
Thanks- great design for easy assembly. Solid. Good looks. Perfect for our townhouse get-away.
Richard in Pittsburgh PA
Great quality, easy to put together.
Barbara in Ann Arbor MI
I’m enjoying the bed. The frame is very attractive.
Marti in Schenectady NY
Well made and simple design- only bed I could find with headboard below window sill…like low footboard too.
Sam in Astor FL
A simple, affordable bed that doesn’t cut corners on quality. Nice piece.
Peggy in McGaheysville VA
Love the table. Will be ordering more soon.
Kim in Chicago IL
Mary in Boulder CO
Wonderful! I love my bed!
Pam in Washington DC
Far better quality hardware than V**** beds of same style/price. Much more solid construction.
Charles in Portsmouth NH
Very nice construction- nice that it can be taken apart easily.
Jane in Los Alamos NM
A joy to put together- you thought of everything!!!
Craig in N. Wales PA
My son loves it!
Dawn in Portland OR
Very nice. Beautiful wood- have been sleeping quite soundly!
K in Albuquerque NM
My second one of your beds!
Jennifer in Worcester MA
We love the simple, elegant lines of the design and the ease of assembly- looks super! Thanks!
John in Superior CO
Great construction- we love it so far!
Michelle in Littleton CO
Impressed with sturdiness and stability demonstrated in store.
Kelly in Ann Arbor MI
Impressed. Nice design. Well made. Attractive and seems very sturdy.
Tom in Venice FL
Second bed that I’ve purchased. Great bed! Good styling, craftsmanship and value.
Katrina in Portland OR
Easy to assemble, looks great, smells good too!
Karen in Santa Monica CA
Love the simple design, beautiful wood, strength and ease of assembly.
Robert in Minneapolis MN
Bed was well made and the light finish attractive. Fun to put together.
Mark in Madison WI
Good instructions and quality product.
Gordon in Corvallis OR
We really like our bed and definitely are considering purchasing other products.
Ryan in Glendale CO
Clever design, good packing for shipping, sturdy and attractive.
Earl in Burnet TX
Love the furniture- we would love to see you expand your line.
Christine in Rockville MD
I like the precision craftsmanship, beauty of design and sturdy construction.
Richard in Taos NM
Well made, beautiful wood, overall very satisfied.
Ryan in Coventry CT
Thanks for the GREAT customer service.
Debbie in Green Bay WI
The frame is elegant and obviously finely crafted. From the way it was packaged, and the way it is designed, it is clear to me that you are professionals and you have your systems refined.
Valerie in Carmel Valley CA
All Dapwood products are made-to-order. In other words, we don’t stock items to ship. Instead, we make all of our furniture specifically for you. Due to this fact, we will usually ship your order in just over 2 weeks from when it is placed.
If you need your furniture more quickly than our standard turn-around time, you can take advantage of our rush options for an additional cost per item. Most items have a 5 business day or 10 business day rush option.
All of our furniture is shipped to the continental US via common carrier, either UPS or FedEx (please contact us for shipping quotes outside of the continental US). Both options are “ground” services that, depending on your distance from Albuquerque, NM, take 1-4 business days. When we ship your order we will provide a tracking number to you so that you are able to track your shipment. You may track your order using either the FedEx or UPS website.
Once you’ve unpacked and assembled your items please reuse or recycle the packaging used for shipping since our cardboard boxes are completely recyclable.
To cancel an order with Dapwood Furniture, you must contact us within 72 hours of placing the order. Every effort will be made to accommodate your request. However, please keep in mind that since we build to order, we often start to work on your order the day it was placed. In situations like this, we need to recoup some of the time and money involved in starting your order so we charge a 10% fee. If the items have shipped, we obviously can’t cancel the order and it would fall under the Returns policy.
Dapwood Furniture reserves the right to cancel an order for any reason.
Returns will be accepted within 30 days of the date of delivery. We will pay the return shipping costs if the product is defective or was an error on our part. All returned items will be inspected to determine whether the item is defective. If the item is returned for any other reason then you will be responsible for the shipping costs and a restocking fee of 30%. Sorry, customized items are not returnable.
No returns will be accepted without a Return Material Authorization (RMA) and must be in “new” condition. The return authorization number must be clearly visible on the outside of the package. To obtain a RMA, please contact your retailer.
All returns must be sent in the original (or like) packaging. Please pack returned items very carefully because damaged items cannot be restocked and you will not be credited for them.
Dapwood Furniture stands behind its quality products with the best warranty in the industry- 10 years.
1. What does the warranty cover/not cover?
Dapwood Furniture’s warranty covers the materials and workmanship of our products for 10 years for the original owner.
Warranty does not cover expansion, contraction, effects of extremely high or low humidity; spills on or submersion in liquids; outdoor use; acts of God (e.g. fire, floods, tornadoes, locusts); doesn’t match other furniture or floors; improper installation; excessive wear and tear (e.g. children experiments, teething puppies, movers); commercial use (e.g. hotels, B&Bs, adult movies); extreme loads.
Wood furniture will have one or more of the following characteristics which are not defects: variations in grain and color, knots, mineral streaks, pitch pockets. Warranty does not cover darkening of wood or finish, which occurs naturally over time.
Natural variations in solid wood and hand-applied finishes make each piece unique. Slight grain and finish irregularities tell you that the furniture has been crafted from solid wood and are hallmarks of quality and individuality.
2. What is the period of coverage?
Warranty period starts when the product ships from our facility. Coverage ends after 10 years or if the first purchaser transfers the product to someone else.
3. What will Dapwood Furniture do to correct problems?
At our choice, we will repair or replace a product component that fails under the warranty period. It does not cover incidental costs such as shipping costs, cost of renting temporary furniture, telephone charges, etc.
4. How can the customer get warranty service?
In order to obtain warranty service, contact the retailer that you purchased the product from. Be prepared to describe the problem and provide photos. A close-up photo as well as a general photo are very helpful.
If your retailer is no longer in business, contact us but please be sure to have proof of purchase.
5. How will state law affect customer’s rights under the warranty?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Warranty is subject to change
Below are some links to people, places and things that we believe are interesting and/or somewhat off the beaten path. We wanted to share with the hope that other people would be able to experience them as well.
Albuquerque Hardwoods Great local company to work with
Arrowhawk Industries If it’s made of fabric, Leslie can make it!
Harwood Art Center Great community art center
Norman Johnson Photography Great guy, great work
Rob Butler CPA Keeps the tax man happy
Vista Encantada Home of the nicest (and best) Realtors in Albuquerque
Vista Media Great video production work
Woodworker’s Supply A woodworker’s toy store
Il Vicino Canteen Great brewery with patio only a stones throw to our North
La Cumbre Brewing More great beer only a stones throw to our East
Marble Brewery Tasty brew a short bike ride to our South
Flying Star Caffeine paired with wonderful food and desert
The Kosmos Yummy coffee teamed with urban renewal
Satellite Coffee More good coffee with a more refined atmosphere
Albuquerque International Balloon Fiesta Great fun for the whole family
Bandalier National Monument Learn about ancient Anasazi culture
Bosque de Apache National Wildlife Refuge A mecca for birds and those that watch them
Chaco Canyon Provides a wonderful peak into the Anasazi past
El Malpais National Monument Lave tube caves now closed but still beautiful area
El Morro National Monument Historic and pre-historic inscriptions
El Santuario de Chimayo Destination for cross carrying pilgrims at Easter
Gila Wilderness Beautiful scenery
Pajarito Ski Mountain Best kept ski secret in New Mexico
Pecos Wilderness Only 2 hours from Abq but 30 degrees cooler
Petroglyph National Park Wonderful Anasazi works of art
Rio Chama River A favorite for Dapwood company trips
Sandia Man Cave Good rock climbing and cave is tight
Santa Fe Opera Tailgating before the show is a must
Santa Fe Ski area Mountain with a little of everything
Sitting Bull Falls Water in the middle of a high desert. Quiet. Refreshing.
Sky City Acoma Pueblo built high on a bluff still inhabited today
Taos Pueblo Continuously inhabited for over 1000 years
Taos Ski Valley Steep and fun
Tent Rocks Other worldly rock formations
Very Large Array (VLA) Great experience walking around huge dishes pointed to the heavens
White Sands National Park Ever ski on sand?
Buckskin Gulch Great overnight hike in slot canyons
Big Lake/White Mountains Popular with fisherman but also very pretty. Note:The 500,000+ acre Wallow Fire in June 2011 has dramatically changed the landscape.
Canyon de Chelly Beautiful and remote canyon
Guadalupe Mountains Rugged and remote. One of the last places to be mapped in the lower 48- for good reason!
Meteor Crater Interesting stop if traveling along I-40 in northern Arizona
Thank you for visiting Dapwood. Please use the form below to contact us!